Question 1

What are credits and how do they work?

Accepted Answer

Credits are the currency used to run AI pipelines on Pipe2.ai. Each pipeline has a credit cost displayed on its page. When you run a pipeline, credits are deducted from your balance. Credits refresh monthly with your subscription.

Question 2

Can I switch plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. When you upgrade, the new plan takes effect immediately. When you downgrade, the change takes effect at the end of your current billing period.

Question 3

What happens when I run out of credits?

Accepted Answer

If you run out of monthly credits, you can purchase a one-time credit pack to top up. Credit packs are available to all paid subscribers and never expire.

Question 4

Do unused credits roll over?

Accepted Answer

Monthly subscription credits reset each billing period and do not roll over. However, credits purchased through credit packs never expire and remain in your account until used.

Question 5

Is there a free trial?

Accepted Answer

The Free plan gives you 5 welcome credits when you sign up, with access to all pipelines at standard quality, no credit card required. Upgrade anytime when you need more.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and other payment methods through Stripe, our payment processor. All transactions are processed securely.

Question 7

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel at any time from your billing page. Your plan remains active until the end of the current billing period, and you won't be charged again.

Question 8

What is the difference between quality tiers?

Accepted Answer

Each pipeline offers different quality tiers (e.g. Lite, Fast, HD for video). Higher quality costs more credits but produces better results. All quality tiers are available on every plan, you choose how to spend your credits.

Feature	Free	Starter	Pro	Enterprise
Usage
Monthly credits	5	130	450	1,500
Credit pack top-ups	Not included	Included	Included	Included
Support
Priority support	Not included	Included	Included	Included
Dedicated support	Not included	Not included	Not included	Included

Simple, transparent pricing

Free

Starter

Pro

Enterprise

Need more credits?

40 Credits

130 Credits

300 Credits

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Frequently asked questions