Refund Policy

This Refund Policy explains how refunds work for purchases made on Pipe2.ai (“we”, “us”, “our”). It forms part of our Terms of Service. Payments are processed by the provider offered for your country at checkout.

1. What You Can Get Refunded

• Unused credits — You may request a refund of your unused credit balance within 14 days of the purchase that added those credits. We refund the value of the credits that are still unspent at the time of your request.

2. What Is Not Refundable

• Consumed credits. Credits that have already been spent on a Pipeline run are non-refundable. Each run calls paid third-party AI providers (Google Gemini, xAI, Volcengine, ElevenLabs, OpenAI, and others) on your behalf, and that cost is incurred the moment the run executes. The credit cost of every run is displayed before you confirm it.
• Failed runs are not a charge. If a Pipeline run fails for a reason on our side, the credits reserved for it are automatically returned to your balance — no refund request is needed.

3. How to Request a Refund

Email support@pipe2.ai from the address on your account. Tell us which purchase you would like refunded. We aim to respond within 2 business days.

Approved refunds are returned through the original payment rail where possible, or by another method agreed with you. Processing time depends on the payment provider and your bank.

4. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Accounts with an unresolved chargeback may be suspended pending review.

5. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Service after changes constitutes acceptance. Material changes will be communicated via email or in-app notification.

6. Contact

For any refund or billing question, contact us at support@pipe2.ai.