Refund Policy

This Refund Policy explains how refunds work for purchases made on Pipe2.ai (“we”, “us”, “our”). It forms part of our Terms of Service. Payments are processed by our payment provider, Stripe.

1. What You Can Get Refunded

• Unused credits — You may request a refund of your unused credit balance within 14 days of the purchase that added those credits. We refund the value of the credits that are still unspent at the time of your request.
• Subscription renewals — If you are charged for a renewal you did not intend, contact us within 14 days and we will refund the renewal, provided the renewed credits have not been used.

2. What Is Not Refundable

• Consumed credits. Credits that have already been spent on a Pipeline run are non-refundable. Each run calls paid third-party AI providers (Google Gemini, xAI, Volcengine, ElevenLabs, OpenAI, and others) on your behalf, and that cost is incurred the moment the run executes. The credit cost of every run is displayed before you confirm it.
• Failed runs are not a charge. If a Pipeline run fails for a reason on our side, the credits reserved for it are automatically returned to your balance — no refund request is needed.

3. How to Request a Refund

Email support@pipe2.ai from the address on your account. Tell us which purchase you would like refunded. We aim to respond within 2 business days.

Approved refunds are returned to your original payment method via Stripe. The time it takes to appear depends on your bank or card issuer.

4. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Accounts with an unresolved chargeback may be suspended pending review.

5. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Service after changes constitutes acceptance. Material changes will be communicated via email or in-app notification.

6. Contact

For any refund or billing question, contact us at support@pipe2.ai.