Privacy Policy

Last updated: March 3, 2026

Pipe2.ai ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at pipe2.ai (the "Service").

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. Passwords are hashed and never stored in plain text.

Payment Information

Payments are processed by Whop. We do not store your credit card number, bank account details, or other payment credentials. We receive transaction confirmations including plan type, amount, and subscription status.

User Content

When you use our Pipelines, we temporarily process the images, audio, and text you upload ("Input Content") to generate results ("Output Content"). See Section 4 for our data retention practices.

Usage Data

We collect information about how you use the Service, including Pipeline runs, credit consumption, page views, and feature usage. We use self-hosted analytics to understand usage patterns.

Device and Browser Information

We automatically collect your IP address, browser type, operating system, and device identifiers through standard web server logs and analytics tools.

2. How We Use Your Information

• Provide the Service — process your inputs through AI Pipelines and deliver generated content
• Account management — authenticate your identity, manage subscriptions, and track credit balances
• Billing — process payments, issue receipts, and manage subscription renewals via Whop
• Affiliate program — track referrals and calculate commission payouts
• Product improvement — analyze usage patterns to improve Pipeline quality and user experience
• Communication — send account-related emails including verification, password reset, and billing notifications
• Security — detect and prevent fraud, abuse, and unauthorized access

3. Third-Party Services

We share data with third-party services only as necessary to operate the Service:

• AI Providers (Google Gemini, Kling, ElevenLabs) — receive your Input Content for processing. Each provider has its own privacy policy governing how they handle data.
• Whop — payment processing and subscription management
• Self-hosted Analytics — product analytics (anonymized usage data, stored on our infrastructure)
• Amazon S3 — cloud storage for generated content

We do not sell your personal information to third parties.

4. Data Retention

• Account data — retained for the lifetime of your account. Deleted upon account deletion request.
• Input Content — stored in your asset library for quick reuse. You can delete uploaded files at any time from your dashboard, or they are deleted when your account is terminated.
• Output Content — stored in your asset library until you delete it or your account is terminated. You can delete generated assets at any time from your dashboard.
• Pipeline run history — retained for the lifetime of your account for your reference.
• Usage logs — retained for up to 90 days for debugging and security purposes.

5. Data Security

We implement industry-standard security measures to protect your data:

• All data in transit is encrypted via TLS/HTTPS
• Passwords are securely hashed and never stored in plain text
• Database access is restricted and authenticated
• Row-level security ensures users can only access their own data

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate personal data
• Deletion — request deletion of your account and associated data
• Portability — request your data in a machine-readable format
• Objection — object to processing of your data for certain purposes

To exercise any of these rights, contact us at privacy@pipe2.ai.

7. Cookies

We use minimal cookies for essential functionality:

• Authentication token — stored in localStorage to maintain your login session
• Analytics — we use a first-party cookie to track anonymous usage patterns

We do not use advertising cookies or third-party tracking cookies.

8. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.

9. International Transfers

Your data may be processed in countries other than your own. By using the Service, you consent to the transfer of your data to the United States and other jurisdictions where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at privacy@pipe2.ai.